SP Pagebulder Pro, But Still Get Promted To Buy
Kamels B.V.
I have an active subscription to Page Builder Pro, but when I try to use Library items I stil get promted to buy Pro. Can you remove this limitation?
Kamels B.V.
Accepted AnswerHi all! Problem is solved. We recently shifted from Page Builder Pro to Easystore Pro. Both subscription were active, so I didn't notice I used the license code from Page Builder Pro. I saw Toufiq disabled Pagebuilder Pro subscription, so I actively changed the license code in Joomla and now it works. It was simply a mix-up. Terribly sorry for the inconvenience and thank you very much for your patience.
Kind regards!
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Kamels B.V.
Accepted AnswerHi Toufiqur,
Thank you for your quick response. Credentials are shared in the hidden box.
Kind regards
Seppe
Accepted AnswerGood morning I also get that sometimes. My quickest solution: delete all cache and cookies from browser and restart the website. Then it works all just fine.
Paul Frankowski
Accepted AnswerHoi, Next time please read tip 1 from >> https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting
all steps from it.
In general, we have answers for common problems there, many tips.
Kamels B.V.
Accepted AnswerHello, Of course I've already tried that. None of the solutions from https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting works.
Regards
Paul Frankowski
Accepted AnswerIn that case, it may be a server cache. Maybe tomorrow will be OK, if you cannot delete cache in cPanel.
Hopefully whole rest from PRO works.
Kamels B.V.
Accepted AnswerHi, I doubt it, since it was also this way yesterday.
Seppe
Accepted AnswerHave you tried another browser? I have FireFox which deletes all history and cookies everytime I close it. When I have troubles like this, I open in FF, and it works like a charm.
ps: I tried your contactform to get in touch, I'm Belgian ;)
Kamels B.V.
Accepted AnswerHet contactformulier flevion.nl gaat naar de mailbox van onze klant ;) Onze site is kamels.nl.
Toufiq
Accepted AnswerYou are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)