After Renewing The Subscription The Page is Not Working - Question | JoomShaper
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After Renewing The Subscription The Page is Not Working

AF

Alexander Filatow

SP Page Builder 2 months ago

Hello there,

4 days ago my Pro subscription ended. I was unable to renew it since I was sailing. Now I purchased the new 1-year-subscription, but the page is dead. I am using Joomla 5.7.2. What stepts should I do to activate my page again?

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2 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #200060

Hello Alexander Filatow,

Sorry for the inconvenience you're experiencing. I understand it's frustrating when your page isn't working.

Please be aware that your website should remain functional even after your JoomShaper Pro subscription expires. The subscription primarily affects access to support, updates, and downloads, not the core functionality of your live site.

It's likely that the issue you're encountering stems from another cause. To investigate this further and provide the most effective assistance, could you grant us temporary Super User access to your Joomla administrator panel? Please ensure you create a full site backup beforehand.

Once we have access, we'll gladly examine the issue and work to restore your site's functionality as quickly as possible. Looking forward to your response.

Best regards

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AF
Alexander Filatow
Accepted Answer
2 months ago #200363

Found the problem. It was the System JSpeed Plugin. Thread closed.

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