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I have A Problem With The Stratos Template

K

Krzysztof

Template 2 months ago

I have a problem with the stratos template, it shows me an error when entering the username and password, it shows error: 500, in addition, I try to install the Polish language and it also shows an error, what is the problem?

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13 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #200467

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Are you talking about administrator login issue?

Best regards,

Toufiqur Rahman (Team Lead, Support)

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K
Krzysztof
Accepted Answer
2 months ago #200502

It's not about logging in, it just shows me error 500 even though I enter the correct email and key, it shows error 500

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #200544

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

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K
Krzysztof
Accepted Answer
2 months ago #200620

yes

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #200665

Can't login administrator. If this problem happens on your end then provide me phpmyadmin access to reset the password. Or you can reset the password also.

Username and password do not match or you do not have an account yet.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #200646

Username and password do not match or you do not have an account yet.

Wrong access.

Installing any language is not a problem.


Q: Error500 you have if you are trying to login on the front-end (witryna)?

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K
Krzysztof
Accepted Answer
2 months ago #200865
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #200868

The same problem or different?

And you didn't answer to my question.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #200869

Front-end login - Okey now, no errors.


About "Polish language and it also shows an error" - I need more details!

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K
Krzysztof
Accepted Answer
2 months ago #200871

I can't enter my login and key to download modules or entire templates, I get error 500

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #200872

what is "download modules" ???

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K
Krzysztof
Accepted Answer
2 months ago #200873

When I try to enter a license in the page builder, I get an error 500

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 months ago #200874

Please share it in "Hidden Content", I will try. 500 is server error message.

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