Problems After Updating To Version 5.7.2
Alessandro Branco
After the update, all the folders inside the media manager disappeared, there is only the possibility to create a new folder.
Ziaul Kabir
Accepted AnswerIf everything is working fine now, please mark the question as complete by accepting any of our answers.
Thank you!
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Ziaul Kabir
Accepted AnswerCould you please clarify,
By disappear means no folders or no images inside the folders in sp page builder media manager?
Thanks
Alessandro Branco
Accepted AnswerYes, exactly, in the Joomla media manager they are visible, in the Page Builder one they are not.
Alessandro Branco
Accepted AnswerOK, but why were files and folders visible in the Joomla Media Manager but not in the SP Page Builder Media Manager? And why, before the 5.7.2 update, were files and folders also visible in the SP Page Builder Media Manager?
