Hello Christine,

Sorry for the inconvenience you're experiencing. Please update your SP Page Builder to the latest version. If the issue still persists, please let me know and I will investigate further.

Best regards

Hello Atick, in the meantime I carried out the update, but unfortunately the problem still persists. Do you need some further information to risolve the problem?

Best regards

Hello Christine,

Sorry for the inconvenience you're experiencing with the update.

To help resolve this quickly, could you please provide temporary administrative access to your site? This will allow me to investigate the issue directly.

Before you do, I highly recommend creating a full backup of your site to ensure data security.

Looking forward to your response.

Best regards

Hello Atick, thank you in advance for your help.

In the meantime our webdesigner should have sent you the temporary login credentials. Please be aware that we have two separate homepages, one in italian, the other in german, so probably the problem with the fonts will persist in both of them.

I take the opportunity to discuss another problem with you: on the italian homepage there is no way to pubblish the video with "VIMEO" (for the moment I have hidden it, you can see it with Youtube). It's a strange thing because in the german version it works properly.

PS. A full backup of both sites have been done 5 minutes ago.

Best regards.

Hello Atikl, please read the following messagge below. Thank you

Hello Christine,

Sorry for the inconvenience you're experiencing. It appears your SP Page Builder is missing a Google API key. Please update SP Page Builder to the latest version, then add your Google Fonts API key and install your desired Google fonts.

Best regards

Hello Atick, thank you for your quick reply.

I have to involve our webdesigner to do so. I will let you know... Strange that until now it worked always properly.

Do you let me know further on for the problem with VIMEO?

Best regards.

Hello Christine,

Sorry for the inconvenience you're experiencing. It appears the iubenda Cookie Solution prnt.sc/hBatkAwNg-ol plugin might be preventing Vimeo from loading. I recommend contacting the plugin author for a solution. You can temporarily disable the plugin to confirm if that's the cause.

Best regards

Hello Atick,

thank you for your quick reply.

I will have a look with my webdesigner. I will let you know...

Have a nice day!

Hello Atick,

this is to give you a positive feedback for the problems Google API Key and the video VIMEO. In the meantime we worked on it and now everything is proceeding fine.

Thank you for you help! Best regards.

Hello Christine,

Thank you for the update. I'm glad to hear the issues with the Google API Key and Vimeo video have been resolved and everything is now working smoothly.

It was a pleasure assisting you. Please don’t hesitate to reach out if you need any further support.

Best regards