Problem On Update - Question | JoomShaper
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Problem On Update

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francescomaria

SP Page Builder 2 months ago

Hi! I have joomla 3.10.12. I want to upgrade to Joomla 4.4.13, but I'm having trouble in pre-checking SP Page Builder Pro. I installed last version. But it is potential upgrade issue. What can i do? Regards.

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10 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #201111

Hello francescomaria,

Sorry for the inconvenience. You can ignore those warnings. However, please ensure you take a full site backup before proceeding with the upgrade process.

Best regards

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francescomaria
Accepted Answer
2 months ago #201177

thanks

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francescomaria
Accepted Answer
2 months ago #201180

I have this error after update to joomla 4: http://www.suorepiccoleoperaiedeisacricuori.it/index.php

can you help me?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #201181

Hello francescomaria,

Sorry for the inconvenience you're experiencing with the update.

To help resolve this issue efficiently, could you please grant me temporary administrative access to your site? This will allow me to investigate the problem directly.

Before you do, please ensure you've created a full backup of your site to safeguard your data.

Looking forward to your response.

Best regards

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francescomaria
Accepted Answer
2 months ago #201186

Sure! Thanks!

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francescomaria
Accepted Answer
2 months ago #201187

in hidden content..

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #201189

Hello francescomaria,

I apologize for the inconvenience this update issue has caused. Could you please check again now to see if the problem is resolved for you?

Looking forward to your response.

Best regards

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francescomaria
Accepted Answer
2 months ago #201190

Everything is ok now! thank you very much! I would like to ask you one more favour, please: could you please move the second menu under the first menu, that is, in the top area with white background.

Thanks a lot for your support!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #201248

could you please move the second menu under the first menu, that is, in the top area with white background.

Unfortunately, providing that level of customization falls outside the scope of our support. Thank you for your understanding.

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francescomaria
Accepted Answer
2 months ago #201947

thanks anyway :)

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