Hello,

Thanks for reaching out to us. Could you please share temporary cpanel access to your hosting? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Or you can share screenshot of your issues.

Once I have these, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

That is the error that appears.

What error exacly?? Please share link to screenshot or copy & paste that message here. It's a very important part to help you.

And I hope, you are not installing QuickStart on the current website using Joomla Extension Installer? If yes, and you made that mistake, please read >> https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-quckstart-installation

https://imgur.com/a/OsuI8cw

Good day. That is correct.