Hello

Thank you for your query.

Which Template are you trying to install could you specify please?

Also, can you kindly share a screenshot of the issue you are facing?

https://imgur.com/ - You can use this tool to share the image here.

megainc

blank page and simply goes back to install exactly how I told you in chat

Thanks.

Let me check from my end, please give me some time.

I installed it successfully and did not face any issue.

installed it where? Use the website and you will see.

it simply goes right back to the install page without errors

I installed it in my localhost. And in order to install it in that site I was asking for the information because later you will have to change it if it installs successfully. Okay, let me try with some dummy information here then.

use whatever info you want, I'll erase it

I cannot connect to your database without your username and password here.

THIS is why chat is better so the U/P isn't out here on the internet...

Yes, that is why I asked you to share it in Hidden mode. In Hidden mode it will remain Private and no one else will be to see it other than me.

https://www.joomshaper.com/blog/introducing-more-optimized-and-private-support-forum

ok

Can you tell me your PHP Version please?

7.4.6

Can you please downgrade your PHP version to 7.2 and try again?

https://www.joomshaper.com/documentation/joomla-templates/megainc/technical-requirements

You can check the technical requirements here for Mega inc.

that's not a CURRENT release???

if you check the php site, they don't even list that but they do have 7.3

did that and SAME issue

Thanks for informing me. Give me some time please.

Please find the drive link below and download Mega Inc Quickstart Akeeba backup using Akeeba backup extension:

https://drive.google.com/file/d/19PQFHdF-BXEC_Y3BSUV9K5onRrZe0_ln/view?usp=sharing

Also, kindly follow the video tutorial below on how to restore a Akeeba backup, it will guide you through:

https://www.akeeba.com/videos/1212-akeeba-backup/1618-abtc04-restore-site-new-server.html

Hope this will help you, please do let me know if there is any confusion.

this is a template and should NOT be anywhere near this difficult. Please refund my money.

Prior to this I had the latest joomla running just fine...

Please provide me your Joomla administrative access. Use the hidden mode to share the log in credentials kindly. Also, please remove the Quickstart from your side before providing me the access.

I would prefer a refund so I can find a click and done solution. This is a template...

you're still not past the fact the install fails. Refund, please.

Okay, sorry for the inconvenience.

below

Please provide the information in the format I have shared above.

I need the email address and name of the plan too.

ok

ok

below

You provided me two PayPal transaction IDs.

Please specify the PayPal transaction ID for the Templates - Personal plan only.

There is no issue with SP Page builder, also as I checked you Renewed the SP Page builder plan.

We do not provide refund for any renewals. Refund is provided for only new purchase.

https://www.joomshaper.com/refund-policy

You can check the refund policy.

Templates - Personal #P13B0QUMNTEH - 5L587904LM148605A Page Builder Pro - Personal #P13B0QUMNTEA - 0S5711765S032953H

Thanks

We will refund you for the Templates - Personal plan only.

Please check my message now above.

yet another reason to put your copmpany forever in my past. screwing people is bullshit

Hello Bill Foresman

Apology for your experience with us. I would like to help you in this matter. Please follow this documentation and let me know if the issue still exists. Also try installing the quickstart on your localhost. I have tried and it worked on my localhost. I am running PHP 7.4.

Best regards

tried all 7.x versions and the timeout was already at 300

I would suggest updating the quickstart to the latest joomla as I believe this problem is in older code. In fact, I would suggest making your quickstarts DOWNLOAD the latest version upon intall...

Sure, I will convey your feedback to the team. You will get your refund soon. Thanks for your co-operation.

I was able to complete the installation and the site seems to be working. When I update to 4.0 it has issues.

I also paid for the template and PB

I am glad that you did it. Yes, we are working hard to make everything okay with Joomla 4.

Upgrading to Joomla 4 right now in production sites is not recommended. There are many third-party extensions like ours are not fully compatible yet. It is better to wait at least couple of weeks to see how things are going. Meanwhile, we will update our products accordingly. Please check our roadmap for Joomla 4