Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please provide me the hosting access. I will make an installation for you.

Before sharing access read the blog post https://www.joomshaper.com/blog/introducing-more-optimized-and-private-support-forum

-Thanks

Thank you Mehtaz Afsana Borsha Your article helped and This is what worked for me:

If those settings will not help - please make small customization:

Open in your text editor the following files: installation\sql\mysql\joomla.sql and installation\sql\mysql\sample_data.sql Find all instances of ENGINE=InnoDB and change/replace to ENGINE=MyIsam Now return in your installation procedure one step back and try again. Use MySQL in choose field not MySQLi if you still have problems with database step.

I am having the same issue. I have opened a ticket. I have changed the file as suggested and still it made no difference. I am trying to install the Hope and Themis Quickstart templates.