Hello Michael

Please share a screenshot of your issue to understand it better. Also share the exact page link to investigate. You may use the hidden content box to share privately.

Best regards

Hi Off,

I have provided my login details to you previously with another question that hasn't been fixed :( https://www.joomshaper.com/forum/question/3967

I have added the login details to this link for you to login and added you IP as well.

To see the issue: Please go to SPPB... and choose the: 'New - Messaging On Hold' page. (which is unpublished)

Half way down you will see the Testimonial Pro Addon. Then select any of the people in the list that have a URL... then click the page PREVIEW button to see the result.

Then click on the link under the persons name and postion.

The link takes you to Twitter??????

(Click on links below to see my screen shots)

[]https://imgur.com/cAR40YG

[]https://imgur.com/n931ebC

And after you click on the link it takes you to: []https://imgur.com/c2an2zl

Please add this IP address to whitelist. I will check both the issues.

I have already done this before.. and you got in... a few days back when working on the other issue.

I have not removed your IP as yet, so you should still get in.

Please confirm you can get in ???

Actually, the ip is changed since then. I have shared the new ip with you. Unfortunately, I got this message:

OK... I've updated it for you. Please try again.

Thanks !

Unfortunately, the same thing.

Youve changed your IP today to 43.224.109.195

You must have a static IP?

I will add this.. try again to 2 minutes

Try now !

Thanks. This time I could log in.

FTP details here!

This issue is fixed now. Please check your site. I have added url for the first item. Your addon was customized. Generally, we do not provide customization support. But I assisted you.

Hi Ofi,

Thank you, but the ADDON is not customised... it's a straight downloand from Joomlashaper template download center ???

Also, I just checked and it's not quite working yet... as I get a 404 error on the first one I test: It is placing https://www.messagingonhold.com.au in front of the link? https://www.messagingonhold.com.au/www.healthfirstgroup.com.au

The second one worked... being the TANDEM testimonial? Let em know if oyu get the same issue?

This seems to be only happening on the first one.. being www.healthfirstgroup.com.au

I worked it out... need to add the https:

That fixed tht one !!!

Cheers, thank you for help with that.

Regards,

Michael

You are welcome

Sorry, you are right. The issue was in our quickstart. I will forward this issue to the developer. Thanks.

Thank you !

As a suggestion to the developer team, it might look better is the https// is there in the code so it functions, but hidden on the live page.

eg https://www.acwhalan.com.au/ (backend) www.acwhalan.com.au/ (frontend)

Good idea indeed! Shared with the dev team.

My pleasure.. any luck with my other issue?

https://www.joomshaper.com/forum/question/3967

Unfortunately, cannot access again. I just checkecd.

That's probably the same reason as previously... as your IP is Dynmic and changes all the time. You need to give me todays IP

Try now !!!... I've changed it to todays IP

Thanks. I logged in and found the solution for frontend issue. Please avoid the dedicated addons for One Clip. Use the addons only from SP Page Builder. I have renamed the sppagebuilder folder in this location: templates/shaper_oneclip and your frontend is working now.

Can you please do this again... as I had to delete the site and use a back up.

Regards,

Michael

Thanks !!! That worked, but as I said if the https:// could be hidden at some stage that would be great !

Best regards,

Michael

You are welcome. I hope developers will consider this for future update. I could not manage to do so.