Hello Michael

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

I have Admin Tools on so I will need your IP to add to the WHITE LIST

Regards,

Michael

Try this? (See hidden)

Your issue is fixed now. Please check your site.

Thanks... but not quite... I can now login and the dashboard is there...

But the pages data is not there...

Didi you check this?

Do you need FTP access?

Please keep me up to date as I have 1/2 the site switched off and need to edit the site ASAP?

Please reply... I can not edit my website !!!

Ofi,

Can you please confirm if you are currently working on this? As I haven't had a reply since yesterday.

Thanks

Michael

Help!

Yes, I have found the same issue. The contents are not loading in the frontend editor. Interestingly, I created a new page and there frontend editor works well. Please allow some time to investigate the issue.

Please take a full site backup with Akeeba Backup in ZIP format and then install on your server. Follow this tutorial. Then uninstall SP Page Builder from the backup site and then install it again. Then check your issue. Since you are doing this on backup, no fear of losing data on main site. If this fix works, then apply it to your main site.

Ok ... I will give that a go.

Still no reply after 3 days with this issue?

Just take a full site backup and try the fix I have given above. Then let me know what happens.

How do you upload an image to the forum

All I get when I click on the 'image button is:

I'm near finished.. give 15 min

I thought if I did a full backup - it would only do a backup with the 'same issue' still in the files?

OK.. completed... but the issue remain ! :(

I also created a new page called

Test 1 ... and then the Fronend editor worked !!!

Best all the other (original) pages still does not work.

:(

Take a screenshot and share via any platform. For example: Lightshot or Imgur.

This images shows I deleted the site on the server [https://imgur.com/6ExIaGY]

This shows the BROKEN original page with issue [https://imgur.com/rWd7AkV]

This shows a TEST page I have made, with the FRONTEND editor working [https://imgur.com/gwTp7m3]

All Original PAGES do not work... where creating a new page does???

Do you need FTP?

I have provided login details... so you should of been able to see this for yourself.

URGENT - Please help !!! :(

Please try a fix. Find and disable all third-party plugins and then check your issue.

If you look at my reply yesterday... I have tried your fix.. and posted images as you suggested. Have you tried logging in since yesterday to check?

The only 3rd party plugin are Admintools and Akeeba Backup

All Original PAGES do not work... where creating a new page does???

Do you need FTP?

I have provided login details... so you should of been able to see this for yourself.

Look forward to quicker respones.. need to get this fixed asap.

Do you want me to remove Admintools and Akeeba Backup?

As I said they are the only 3rd party plugins... but I will need to have them running into the future any way !

Please whitelist my public IP. I am unable to access your administrator now. Given in the Hidden Content

Ok Added... let me know if you can get in.

Please confirm if you got in?

Otherwise I can remove the Admin Tools blocking for you... for a short period of time.

Due to how slow the help is to fix this... I have started just creating new pages and copying the layout / rows from the BROKEN original pages... to the new pages.

So any pages you see with NEW - in the page name, these are from newly created pages, that allow the frontend editor to work.

I have left the BROKEN original pages, just so you can still working on fixing the issue, I it would be a major problem if this happened again into the future.

okay, I could log in now. Thanks for allowing time. I am trying my best to fix your issue.

Thank you!

Any luck yet??

No reply in 3 days :(

4 .. are you still working on this?

Yes, I have eyes on this thread. Just can't log in to the administrator.

Try this again as well.

Thanks. This time I could log in.

Great. Let me know how I can help if you have a problem working it out... I'll be infront of my computer for the next 3 hours, :)

Please share your FTP details

Here you go !

Are you still looking into this issue?

Please be patient. I am trying to help you out. But again the administrator is not accessible.

Please avoid the dedicated addons for One Clip. Use the addons only from SP Page Builder. I have renamed the sppagebuilder folder in this location: templates/shaper_oneclip and your frontend is working now.

Hi Ofi,

The edit you have done - has BROKEN the site ADDON's !!! THIS IS NOT A FIX !

Luckily I still one one TAB with opened of the SITE - prior to your edit.

YOUR change DELETED / BROKEN THE HOMEPAGE - SLIDE SHOW []https://imgur.com/Hia6M76

Here you will see the site PRIOR to your edit, with the SLIDESHOW working and 3 of the ADDON's working - how they should be looking. []https://imgur.com/pop7Q8G

This image, shows how your change - which has DELETED the SLIDESHOW DATA - and effected 3 of the ADDON's. []https://imgur.com/Rtx8nO4

Actually... I am going to have to DELETE the whole site now... as this change has effected my LIVE sites HOMEPAGE... so it is now BROKEN... and I need do FIX THIS ASAP.

I have done a lot of changes in the past 2 days... so your edit... has cost me a MAJOR problem... and time.

:(

Also - the Testimonial Pro Addon parameters have now all changed ???

Micahel

The SLIDESHOW was broken fully across the site, and even affected all the NEW pages, I had created.

grrr.

So I had to delete the site completely ... and upload a backup to get it working again.

This now means that the FIX you did for the Testimonial Pro issue (see link below) with the URL problem sending the uRL link to TWITTER - has now come back... and needs to be fixed again !!!!

https://www.joomshaper.com/forum/question/4098

Please do not BREAK the site again with this change... I need the SLIDESHOW WORKING on the LIVE site !

Apology for the trouble. Then use the backend editor for now.