Recaptcha No Working - Question | JoomShaper
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Recaptcha No Working

AE

Antoniadis Pol & SIA EE

SP Page Builder 1 month ago

Hello, I have a problem with recaptcha. In the shaper_macro template I have activated recaptcha, I have put the keys and it does not appear. I try to send an email and it says invalid racaptcha. Is there a problem? Could you help me?

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7 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203437

Hello Antoniadis,

Thanks for reaching out to us.

Please, allow us some times to check.

Thanks for your understanding.

Best regards,

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203440

Please make sure you have selected reCAPTCHA type:v2 Invisible and added your domain in the Google reCAPTCHA settings. Then, clear your cPanel/hosting cache, Joomla cache, and browser cache, and check again.

Thanks.

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AE
Antoniadis Pol & SIA EE
Accepted Answer
1 month ago #203442

I have deleted the addition of the domain in the recaptcha settings and added it from the beginning reCAPTCHA type:v2 Invisible with the "I'm not a robot" Checkbox option and re-entered the keys but it does not appear. I cleared the cache from everywhere and also entered with incognito browsing and it does not appear

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203453

I have downloaded your last backup and tested it on my local PC by adding my own reCAPTCHA key, and it’s working correctly.

If you want, I can create a backup and share it with you so you can run it on a demo site to test.

Thanks.

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AE
Antoniadis Pol & SIA EE
Accepted Answer
1 month ago #203481

I don't understand what the problem is. Since I do it with specific steps. When you do it with my keys, does it give you an error? Has something changed in recaptcha? The "I'm not a robot" screen no longer appears?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203521

I see that in your site still shows captcha error, I think this is configurations issues or your server issues. If you want I will share your sites backup from my local pc and you can run it on test environment to further review.

Thanks

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AE
Antoniadis Pol & SIA EE
Accepted Answer
1 month ago #203537

Thank you for your help. Since I couldn't find a solution, I installed the contact form from Tasos Marinos and the recaptcha works normally.

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