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Missing Logo

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Tomáš Popardowski

SP Page Builder 1 month ago

I installed the NestFund template. In the template editor, I first changed the favicon, saved it, and everything was OK. Then I changed the logo (png file) and also the mobile version - I saved it, and then the logos disappeared from the page completely. When I delete the uploaded images from the administration, even the original installed version does not appear... how can I restore it and how can I put my logo there? Thank you. :-)

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #203485

Hi there!

Sorry for your experience.

Would you please share your admin access to check the issue for you?

Best regards,

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Tomáš Popardowski
Accepted Answer
1 month ago #203545

Sure, I'll send it and I'd appreciate your help. Thank you. I also tried an svg file, but nothing.

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Tomáš Popardowski
Accepted Answer
1 month ago #203486

Sure, I'll send it and I'd appreciate your help. Thank you. I also tried an svg file, but nothing.

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Tomáš Popardowski
Accepted Answer
1 month ago #203538

Hi, did you manage to find a solution? The top menu disappeared along with the logo, so I don't know how to proceed. :-)

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #203598

Hi omáš Popardowski,

Sorry for the delay and thanks for the access. I have just logged in and visited your site. The header and the logo seems good at my end. Please check the screenshot in the hidden content box. If issue still persists at your end, kindly clear your browser cache deeply then check again.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #203987

Hello,

Hope you are doing well.

Didn't hear anything back from you since then. It would be so kind of you if you let us know about the issue state.

Thanks!

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