Form Builder Add On / Redirection And Confirmation Messages are Not Working - Question | JoomShaper
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Form Builder Add On / Redirection And Confirmation Messages are Not Working

CH

Christian Haselsberger

SP Page Builder 1 month ago

Hello everyone, the Form Builder on our site works well for sending. Unfortunately, however, neither the transmission confirmation is displayed nor is the set redirect carried out. After sending, only the empty form appears, nothing else.

What could be the reason for this? Thank you!

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203571

Check now

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203557

Hello Christian,

Sorry for the inconvenience you're experiencing. It appears the issue was caused by a translation error in your form builder header on the Kontakt page. The incorrect configuration was:

Antwort an: {{email}}
Absendername: {{first-name}} {{last-name}}
Cc: {{email}}

I've corrected it to the following:

Reply-To: {{email}}
Reply-name: {{first-name}} {{last-name}}
Cc: {{email}}

I have fixed this on your Kontakt page. Please check now to see if the problem is resolved. If the issue still persists, please let me know and I will investigate further.

Best regards

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CH
Christian Haselsberger
Accepted Answer
1 month ago #203561

Hi Atick, Thank you very much! Unfortunately, it still isn't working. This affects both the "Kontakt" and "foerdermitgliedschaft" pages. Both pages have a Form Builder built in and the form is sent correctly, but no message appears and the redirect on the "foerdermitgliedschaft" page isn't working either.

Thank you for your help!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203562

Please check the hidden content area

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CH
Christian Haselsberger
Accepted Answer
1 month ago #203566

Thank you - great. now it worked for "Kontakt". but not yet here (i added you translated credentials...) https://web.otkm.at/kontakt/foerdermitgliedschaft

any other idea?

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CH
Christian Haselsberger
Accepted Answer
1 month ago #203573

GREAT! Thank you so much! may i ask, what was wrong?

THANK YOU

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203574

You have first-name, last-name in your email header but they are not available in your form.

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