Request Failed With Status Code 500 In Editor - Question | JoomShaper
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Request Failed With Status Code 500 In Editor

L

Luc

SP Page Builder 1 month ago

Hi!

When clicking on a module this message appears: Request failed with status code 500 in editor SP Builder version 5.7.2 Joomla 5.3.3 Do you have any idea what this could be?

Thanks.

Luc

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203897

You’re most welcome, Luc. I’m glad to hear the issue is now resolved. Please don’t hesitate to reach out if you need any further assistance.

Please marked the issue as solved

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Mr Stuart Forrester
Mr Stuart Forrester
Accepted Answer
1 month ago #203627

Hi I had the same issue about 20mins ago adding my license etc. All seems to be working now, so may just have been a server blip. Cheers Stuart

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L
Luc
Accepted Answer
1 month ago #203631

We've had the issue for a few days now. So I don't think it's a server issue.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203641

Hello Luc,

Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing with the editor.

To help resolve this "Request Failed With Status Code 500" error, could you please grant me temporary administrative access to your site? This will allow me to investigate the cause directly.

Before providing credentials, please ensure you have a complete backup of your site for data security.

Looking forward to your response.

Best regards

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L
Luc
Accepted Answer
1 month ago #203757

Thanks for the replay. Credintials in the hidden section. Best regards Luc

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203798

Hello Luc,

Sorry for the inconvenience this issue with the editor is causing. Could you please check if the problem is resolved now on your end?

Looking forward to your response.

Best regards

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L
Luc
Accepted Answer
1 month ago #203868

Yes thanks. Issue is fixed.

Luc

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