Update From Joomla 3.10 To 4.4 - Cannot Add, Edit, Delete Or Block/unblock Users
Alexandru Popa
After updating the platform, I cannot access any users. Not even updating the existing ones. I put the site into debug mode and this is what I get everytime I try to edit or delete or unblock an user:
1 () JROOT/administrator/components/com_acymailing/compat/joomla.php:318 2 acymailing_isAdmin() JROOT/plugins/system/regacymailing/regacymailing.php:56 3 plgSystemRegacymailing->onAfterRoute() JROOT/libraries/src/Plugin/CMSPlugin.php:289 4 Joomla\CMS\Plugin\CMSPlugin->Joomla\CMS\Plugin{closure}() JROOT/libraries/vendor/joomla/event/src/Dispatcher.php:486 5 Joomla\Event\Dispatcher->dispatch() JROOT/libraries/src/Application/EventAware.php:111 6 Joomla\CMS\Application\WebApplication->triggerEvent() JROOT/libraries/src/Application/AdministratorApplication.php:454 7 Joomla\CMS\Application\AdministratorApplication->route() JROOT/libraries/src/Application/AdministratorApplication.php:171 8 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:293 9 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/includes/app.php:61 10 require_once() JROOT/administrator/index.php:32
Atick Eashrak Shuvo
Accepted AnswerHello Alexandru Popa,
Sorry for the inconvenience you're experiencing. It appears the issue with user management after the update is related to the Reg AcyMailing plugin, which is not a JoomShaper extension. We recommend contacting the plugin developer for a permanent solution.
In the meantime, you can temporarily disable the plugin by renaming the following folder:
JROOT/plugins/system/regacymailing
For example, rename it to:
JROOT/plugins/system/xregacymailing
This should restore user access until the plugin is updated.
Hope this helps!
Best regards
Alexandru Popa
Accepted AnswerI managed to dissable the whole AcyMailing components and plugins. I really don't require them. But, another issue emerged. I cannot see the lessons which are attached to some courses. At all.
Alexandru Popa
Accepted Answer
Atick Eashrak Shuvo
Accepted AnswerTo assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards