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Update from Joomla 3.10 to 4.4 - cannot add, edit, delete or block/unblock users

Asked by Alexandru Popa 1 year ago Last activity 1 year ago

After updating the platform, I cannot access any users. Not even updating the existing ones. I put the site into debug mode and this is what I get everytime I try to edit or delete or unblock an user:

1 () JROOT/administrator/components/com_acymailing/compat/joomla.php:318
2 acymailing_isAdmin() JROOT/plugins/system/regacymailing/regacymailing.php:56
3 plgSystemRegacymailing->onAfterRoute() JROOT/libraries/src/Plugin/CMSPlugin.php:289
4 Joomla\CMS\Plugin\CMSPlugin->Joomla\CMS\Plugin{closure}() JROOT/libraries/vendor/joomla/event/src/Dispatcher.php:486
5 Joomla\Event\Dispatcher->dispatch() JROOT/libraries/src/Application/EventAware.php:111
6 Joomla\CMS\Application\WebApplication->triggerEvent() JROOT/libraries/src/Application/AdministratorApplication.php:454
7 Joomla\CMS\Application\AdministratorApplication->route() JROOT/libraries/src/Application/AdministratorApplication.php:171
8 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:293
9 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/includes/app.php:61
10 require_once() JROOT/administrator/index.php:32

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
1 year ago

Hello Alexandru Popa,

Sorry for the inconvenience you're experiencing. It appears the issue with user management after the update is related to the Reg AcyMailing plugin, which is not a JoomShaper extension. We recommend contacting the plugin developer for a permanent solution.

In the meantime, you can temporarily disable the plugin by renaming the following folder:

JROOT/plugins/system/regacymailing

For example, rename it to:

JROOT/plugins/system/xregacymailing

This should restore user access until the plugin is updated.

Hope this helps!

Best regards

3 more replies

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Alexandru Popa Asked this
1 year ago

I managed to dissable the whole AcyMailing components and plugins. I really don't require them. But, another issue emerged. I cannot see the lessons which are attached to some courses. At all.

Atick Eashrak Shuvo Staff
1 year ago

Please share a screenshot of the issue

Atick Eashrak Shuvo Staff
1 year ago

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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