Hi Didier,

please download and reinstall Helix Ultimate template again. https://www.joomshaper.com/downloads/template?search=helix It may help. If not, share access to admin area using "Hidden Content", I will do it.

Hi

Thanks for contacting us and sorry for your issue. You can Reinstall the template and then clear your Joomla and Browser cache and check.

-Regards.

Hello, I uninstalled the template and installed HU 2.1.3. The problem is still the same: the menu doesn't work on smartphone or tablet. Thank you for your help.

Hello, I found a workaround for the problem. I added a button that redirects to the sitemap page. It works. Actually, it's the "Burger Menu" that isn't working. Since the site has a menu bar on desktop, the problem doesn't exist. Perhaps a new version of the template will fix the issue. Sincerely, Didier Retter

At least on my browser works now. I can click on Mobile Menu items. Please check from different browser.

HI Didier,

Is this solved now? If yes, you can then close this post by accepting the answer.

I tested several browsers, the "Burger Menu" : Linux: Brave doesn't work, Firefox doesn't work, Falkon works, Vivaldi works. Windows 11: Firefox works. Android: Firefox doesn't work.