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Page Builder 6 Pro - Class "BuilderAutoload" Not Found

S

Schär

SP Page Builder 1 month ago

Hi After I've updatet Page Builder Pro to version 6 the site is broke (back- and frontend) with error message Class "BuilderAutoload" Not Found

It's a Joomla 5.3.3 on PHP 8.2/8.3 - callstack is here: https://prnt.sc/3Tvi20m74Gwe

Error is thrown in the system pagebuilder plugin - actually it is deactivatet so the site and backend works. I restore a backend so you can try by yourself to update. (Credentials in the hidden section)

Thanks Roger

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204369

Hello Schär,

Sorry for the inconvenience this issue is causing. Could you please check again and let me know if the "BuilderAutoload" error is resolved on your end?

Looking forward to your response.

Best regards

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S
Schär
Accepted Answer
1 month ago #204377

Hello Atick Thank you. It seems you were too fast and I overwrote your changes with the backup restore (as mentioned above), sorry. The page builder is still at version 5.7.2 now https://prnt.sc/OvKDgimJ5n3w

Can you please repeat what you have done again?

Again, sorry - and thank you for your effort Roger

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204379

The credentials are not working

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S
Schär
Accepted Answer
1 month ago #204381

Oh, sure, that was because of the backup restore - try now again please

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204384

Please check now

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S
Schär
Accepted Answer
1 month ago #204385

Hey Atick Thank you, it seems to work now :)

Thanks for your quick help, regards Roger

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #204386

You're very welcome, Roger. I'm glad to hear it's working now. If you need any further assistance, feel free to reach out anytime.

Please marked the issue as solved

Best regards

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Accepted Answer
1 month ago #204503

Would you mind to share the fix for the Class "BuilderAutoload" Not Found error. I'm suffering from the same problem.

Thanks and my name is Roger as well... :)

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 weeks ago #204988

Hello Roger,

Apologies for the delayed response; I was out on holiday. I'm sorry for the inconvenience you're experiencing. Reinstalling SP Page Builder resolved the issue.

Hope this helps! If the issue still persists, please let me know and I will investigate further.

Best regards

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Accepted Answer
3 weeks ago #205099

Hope your holiday was good. On about the 3rd or 4th restore and reinstall it installed properly and all is well. Thanks for reply.

-Top

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 weeks ago #205133

I’m glad to hear everything is now working properly after the reinstall. Thank you for the update, and please don’t hesitate to reach out if you run into any other issues.

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