Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Great, thank you. The details to view the Staging site and log in are in the hidden content.

Oh, my goodness. I triple checked everything and still messed up. My apologies. Correct URL and all details in Hidden content. I appreciate your patience.

Incidentally, since this is a staging site, Joomla's default Cassiopeia template is still enabled, but not the default, so you're welcome to test using it.

The steps, just to be clear, are: System -> Site Template Styles (Site) -> shaper_helixultimate - Default -> Template Options. Error occurs on "Save."

Note that the site has several custom CSS files, but we have no problem saving those or working in the "Site Templates" area. It seems only to be with Helix's Site Template Styles.

Network tab in Inspector shows 403 error on: /administrator/index.php?option=com_ajax&request=task&helix=ultimate&id=12&action=save-tmpl-style&format=json&helix_id=12

Does this help uncover what's going on?

ETA: The error has to do with saving when there's Custom Code in "Before </head>" field. I removed our tracking code, leaving that field empty, and Helix saved fine. However, adding the code back is now impossible since the template options won't save with a value in that field.

The code we need loaded in that field is in the hidden content

Please, check now, I have add this. You have missed to add script start tag.

Thanks

Thanks for checking, but it's still not working. The tracking code does have the start script tag. <script>. It's there. We still cannot save the Template Options with a value in Custom Code, Before </head>.

Would you mind checking again? Can you try adding the code I provided in the hidden content?

Thanks in advance.