Staff replied SP Page Builder

System Editor in Front End not loading

Asked by Matt Hunt 1 year ago Last activity 1 year ago

Hi,
Just noticed today that the system editor is not loading from the front end. It opens up to just a code screen with no way of getting to the editor. Seems to work ok in backend. System editor is JCE Pro. Any ideas what could be causing this?

5 replies

Atick Eashrak Shuvo Staff

Hello Matt,

Sorry for the inconvenience you're experiencing with the System Editor. To investigate this further, would you be willing to allow me to take a full backup of your site so I can check the issue on my local machine?

Looking forward to your response.

Best regards

Matt Hunt Asked this

Yes, please do whatever you need to.

Atick Eashrak Shuvo Staff

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Matt Hunt Asked this

Thanks! that seems to be working now. What was it? Something I did? or what?

Atick Eashrak Shuvo Staff

Hello Matt,

Sorry for the inconvenience you're experiencing. It appears there was a JavaScript loading issue. I've disabled the Compress Javascript Files option in your template, which seems to have resolved the problem.

Please marked the issue as solved

Best regards

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