Staff replied SP Page Builder

Testmonial Pro

Asked by oekmed 1 year ago Last activity 1 year ago

Good morning.
Today I tried adding another element to the Page Builder Pro "Testmonial Pro."
As soon as I added the corresponding image, it stopped working, and I was only shown the Helix 3 page. No error message.
This happens in Joomla 5.3.4, 5.4, and 6.0.
The PHP version is 8.3 or 8.4.
When I copy the last post in Testmonial Pro, everything is displayed correctly. But after changing the corresponding image, the Helix page is displayed.
What's wrong?
Thank you for your help.
Kind regards,
B. Schwarzer

8 replies

Atick Eashrak Shuvo Staff

1 year ago

Hello oekmed,

Sorry for the inconvenience. Could you please specify which template you are currently using? Looking forward to your response.

Best regards

oekmed Asked this

1 year ago

Hi.
Shaper Helix 3 Version 3.0.3

Atick Eashrak Shuvo Staff

1 year ago

Hello oekmed,

Thank you for reporting this issue, and I apologize for the inconvenience you're experiencing.

To help me investigate this further, could you please provide temporary administrative access to your site? This will allow me to thoroughly examine the issue with "Testmonial Pro" in SP Page Builder.

Before you share the login details, I highly recommend creating a full backup of your site to ensure your data is secure.

Looking forward to your response.

Best regards

oekmed Asked this

1 year ago

Hi.
Here is the access

oekmed Asked this

1 year ago

Hi. See below.

Atick Eashrak Shuvo Staff

1 year ago

Hello oekmed,

Sorry for the inconvenience. The issue is being caused by the template overriding the addon. Please remove the following directory to remove the override: JRoot/templates/shaper_helix3/sppagebuilder/addons/testimonialpro.

If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

oekmed Asked this

1 year ago

Hi.
That wasn't the solution.
You can see it...

Atick Eashrak Shuvo Staff

1 year ago

Hello oekmed,

Sorry for the inconvenience you're experiencing. Could you please clarify the current issue you're facing? I'm able to change the image on my end without any problems.

Looking forward to your response.

Best regards