Testmonial Pro - Question | JoomShaper
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Testmonial Pro

O

oekmed

SP Page Builder 2 months ago

Good morning. Today I tried adding another element to the Page Builder Pro "Testmonial Pro." As soon as I added the corresponding image, it stopped working, and I was only shown the Helix 3 page. No error message. This happens in Joomla 5.3.4, 5.4, and 6.0. The PHP version is 8.3 or 8.4. When I copy the last post in Testmonial Pro, everything is displayed correctly. But after changing the corresponding image, the Helix page is displayed. What's wrong? Thank you for your help. Kind regards, B. Schwarzer

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8 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #208020

Hello oekmed,

Sorry for the inconvenience. Could you please specify which template you are currently using? Looking forward to your response.

Best regards

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O
oekmed
Accepted Answer
2 months ago #208021

Hi. Shaper Helix 3 Version 3.0.3

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #208023

Hello oekmed,

Thank you for reporting this issue, and I apologize for the inconvenience you're experiencing.

To help me investigate this further, could you please provide temporary administrative access to your site? This will allow me to thoroughly examine the issue with "Testmonial Pro" in SP Page Builder.

Before you share the login details, I highly recommend creating a full backup of your site to ensure your data is secure.

Looking forward to your response.

Best regards

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O
oekmed
Accepted Answer
2 months ago #208027

Hi. Here is the access

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O
oekmed
Accepted Answer
2 months ago #208031

Hi. See below.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #208035

Hello oekmed,

Sorry for the inconvenience. The issue is being caused by the template overriding the addon. Please remove the following directory to remove the override: JRoot/templates/shaper_helix3/sppagebuilder/addons/testimonialpro.

If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

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O
oekmed
Accepted Answer
2 months ago #208042

Hi. That wasn't the solution. You can see it...

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #208045

Hello oekmed,

Sorry for the inconvenience you're experiencing. Could you please clarify the current issue you're facing? I'm able to change the image on my end without any problems.

Looking forward to your response.

Best regards

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