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Upgrade Breaks Page Builder

CyberSpyder, Inc.

CyberSpyder, Inc.

SP Page Builder 2 months ago

When opening a page in SP pagebuilder 5.7.2 to edit, you see content for just a second then get error page "refresh status code 500"

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Website
https://www.dustysfence.com/
2 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #208170

Hello CyberSpyder, Inc.,

Sorry for the inconvenience you're experiencing. Please note that SP Page Builder version 5.5.x and later are not compatible with Joomla 3. I've checked your site, and it appears you're currently running Joomla 3.

SP Page Builder 5.5.x requires at least Joomla 4.4.x. To use the latest version of SP Page Builder, you'll need to upgrade your Joomla installation. If you prefer not to upgrade Joomla at this time, you can use SP Page Builder version 5.4.6, which is the last version compatible with Joomla 3.

For detailed SP Page Builder requirements, please refer to the documentation: www.joomshaper.com/documentation/sp-page-builder/technical-requirements#support-limits

Hope this helps!

Best regards

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CyberSpyder, Inc.
CyberSpyder, Inc.
Accepted Answer
2 months ago #208304

@Atick Eashrak Shuvo

Thanks for verifying the last applicable version of SP PB that is compatibile with J3. Installing that versino did give us the full functionality again.

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