Easystore, Category Pages Products Thumbanil Not Coming - Urgent - Question | JoomShaper
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Easystore, Category Pages Products Thumbanil Not Coming - Urgent

NiroC

NiroC

EasyStore 3 weeks ago

below

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5 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #208778

Thank you for your patience.

Please check the site now. It seems that Helix Ultimate → Image → Lazy Loading was causing the issue. I’ve disabled lazy loading in Helix Ultimate for the moment.

However, SP Page Builder → Image → Lazy Loading is still enabled.

Edit:

Also, Please, check our support policy from here: https://www.joomshaper.com/support-policy

Best regards,

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NiroC
NiroC
Accepted Answer
2 weeks ago #208784

i have read the support policy, i asked your management to reconsider adding additional staff to provide support 24x7

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NiroC
NiroC
Accepted Answer
3 weeks ago #208730

anybody here?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 weeks ago #208775

Hello NiroC,

Thank you for reaching out to us.

The last two days were our weekend. Please allow me some time to review your issue.

Thank you for your patience and understanding.

Best regards,

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NiroC
NiroC
Accepted Answer
2 weeks ago #208777

ok. it is better your management can hire additional staff to work on weekends also. it is a major requirement as i seem. so hope your management will consider.

ok, im waiting for your reply

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