Solved SP Page Builder

Import layout in SP blocked? > something wrong there

Asked by weber 1 year ago Last activity 1 year ago

Just started first time with Joomlashaper.
I installed SP Page Builder 6 on J 5.4. Helix ultimate is on. License key of SP integrated and activated.

So in Pages, whatever layout I try to import layouts or parts of Layouts >> "something wrong there".
The message comes within 2 seconds.

I tried with IMPORTING whole layouts and pages / parts like contact, always same issue. I also tried with another template.

Cachee of joomla is empty. php 8.3, everything on the server with plesk on a very new standard.
info.php tells me, everything is enabled, so there is no blocking from my server.
Who can help?

Accepted answer

Marked as the solution

Atick Eashrak Shuvo Staff

1 year ago

Hello weber,

Sorry for the inconvenience. Could you please double-check the credentials you've provided?

Looking forward to your response.

Best regards

weber Asked this

1 year ago

user checked, now ok, sorry

2 more replies

weber Asked this

1 year ago

It works now.
Just to tell you why - I had a old mail adress in my profile, I think It was for testing reason years ago.
So, when I bought license yesterday, I did not see this :-).
So, I had to change only adress in profile > now, importing works fine :-)

Problem > In the backend, I gave my new adress and licenskey, it said, its activated. Should not, my opinion. Because the combination should have been the old mail addy and the license key - so I could not see any error. In your backand of profile, it told me actived. I hope you understand my text. Maybe should change something to make sure.

Have a nice day.

Atick Eashrak Shuvo Staff

1 year ago

Thank you for sharing the solution and for explaining the situation in detail. It’s great to hear that everything is working properly now.

You make a valid point about the license activation behavior — we truly appreciate your feedback and will forward it to the relevant team for review to help improve the process.

Wishing you a great day ahead!