Problem With SP Easy Image Gallery Component
Vlad
Good afternoon. Our websites use the SP Easy Image Gallery component in the photo gallery section. The problem is that after one of the updates (Page Builder or Image Gallery) the order of displaying albums got messed up, the albums got mixed up and displayed chaotically. When you add a new album, it doesn't appear first on the first page, but somewhere on the third or fourth page. In the SP Easy Image Gallery settings there are no sorting (or display) options by ID or publication date (or relevance). Page with albums: https://sspu.edu.ua/universytet/pro-universytet/photogallery?start=0 Screenshot on 1st page: https://ibb.co/nN9dYKGP Screenshot from administration: https://ibb.co/RWhDf5B Also, the page navigation block is not located at the bottom under the albums as usual, but has moved behind the last album on the page. Screenshot: https://ibb.co/MdPWJJX
9 Answers
Order by
Oldest
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Vlad
Accepted AnswerSorry for the late reply. The problem is still ongoing. Can you still help? I can give you access to the site.
Atick Eashrak Shuvo
Accepted AnswerApologies for the delayed response. Unfortunately, I was unable to reproduce the issue on my end. Could you please share a screen recording demonstrating the problem? This will help me better identify and investigate the issue.
Vlad
Accepted Answer Atick Eashrak Shuvo
Accepted AnswerWould it be possible for me to take a full backup of your website so I can replicate and investigate the issue on my local environment?