Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Voici les renseignements demandés. Une sauvegarde du site a été effectuée. En vous remerciant

Here is the requested information. A backup of the site has been made. Thank you.

Hello Maurice,

Sorry for the inconvenience you're experiencing. Could you please clarify the issue you're facing in the frontend editor? Looking forward to your response.

Best regards

From the backend, I can access the frontend editor, but it is inactive. It is impossible to modify anything. I cannot interact with the different sections of the page. It was working before. What is the solution?

Hello Maurice,

Sorry for the inconvenience you're experiencing. Are you encountering this issue on every page, or only on a specific page?

Looking forward to your response.

Best regards

Not just for this one https://www.nature-paysages.be/component/sppagebuilder/page/38

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Thank you very much for your efficiency.