Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Best regards,

Toufiqur Rahman (Team Lead, Support)

nd share its login credentials with us.

It's - as always - stupid idea.

I don't want You fix for the problem - I want to fix the problem by myself, and after that I and others users of the forum will educate how to do it and they will be able to fix this. So don't ask for credentials, but give to everybody tips how to proceed with this issue.