Hi,

Sorry for your experience.

Did you try all of them mentioned in the following documentation, already?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-icon-missing-on-the-right-side-in-joomla-6

You may check the conversation also: https://www.joomshaper.com/forum/question/42602

If yes, kindly give me your admin access to check the issue for you.

Best regards,

Have You used Predefinded header or Custom Header?

If 1st try that pack >> https://limewire.com/d/DI22V#DUqTJKXBb7

and let me know.

If 2nd (Custom), extra CSS line may be need after using above today's version.

 @media screen and (max-width: 992px) {
 #sp-header .offcanvas-toggler-custom {display: block !important;}
 }