Staff replied SP Page Builder

Problems submitting form from Page Builder component

Asked by giampaolo 10 months ago Last activity 10 months ago

I'm not receiving the form request after submitting it, even though I filled out both the "Recipient Email" and "From Email" fields. Why?

6 replies

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Ziaul Kabir Staff
10 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Also, mentioned the page where you add form.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

giampaolo Asked this
10 months ago

These are the pages where the forms are:
Prenota Auto
Prenota E-Bike
Prenota i nostri Tour
Prenota Transfer door to door

Ziaul Kabir Staff
10 months ago

I think you forget to add your website url.

Thanks

giampaolo Asked this
10 months ago

pugliandgo.com

Ziaul Kabir Staff
10 months ago

You made mistakes in writing the correct field names. Please check now. I have fixed them.

Thanks.

giampaolo Asked this
10 months ago

I've just tested the forms. I only receive emails from the "Noleggio Auto" page. I don't receive any emails from the other pages I mentioned. Furthermore, the email I receive only lists the name, email, subject, and message, but doesn't include the choices for the other form fields. Why?

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