Problems Submitting Form From Page Builder Component - Question | JoomShaper

Problems Submitting Form From Page Builder Component

G

giampaolo

SP Page Builder 1 month ago

I'm not receiving the form request after submitting it, even though I filled out both the "Recipient Email" and "From Email" fields. Why?

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9 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #213034

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Also, mentioned the page where you add form.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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G
giampaolo
Accepted Answer
1 month ago #213062

These are the pages where the forms are: Prenota Auto Prenota E-Bike Prenota i nostri Tour Prenota Transfer door to door

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #213063

I think you forget to add your website url.

Thanks

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G
giampaolo
Accepted Answer
1 month ago #213069

pugliandgo.com

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #213104

You made mistakes in writing the correct field names. Please check now. I have fixed them.

Thanks.

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G
giampaolo
Accepted Answer
1 month ago #213114

Can you tell me what the mistakes were so I don't repeat them in the future?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #213118

Please, check my previous response screenshot and this documentation: https://www.joomshaper.com/documentation/sp-page-builder/form-builder#form-items

Thanks

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G
giampaolo
Accepted Answer
1 month ago #213119

I've just tested the forms. I only receive emails from the "Noleggio Auto" page. I don't receive any emails from the other pages I mentioned. Furthermore, the email I receive only lists the name, email, subject, and message, but doesn't include the choices for the other form fields. Why?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #213120

Please, read the full documentation and setup your form settings properly. Documentation Link: https://www.joomshaper.com/documentation/sp-page-builder/form-builder#email-template

Thanks

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