BUG Helix : Hide A Position does Not Work - Question | JoomShaper

BUG Helix : Hide A Position does Not Work

Laurent

Laurent

Extension 5 hours ago

Hi,

On helix version 2.2.1. I did not the test on helix 2.2.2 due to major bug not solved related to offcanvas menu not solved from your site

When I set these options to hide a position here https://prnt.sc/qGbA8Ka_Jlw6 , then does not work on frontend, position is still visible here https://prnt.sc/13X0BA4W5YhR

Why?

L.

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6 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 hour ago #213124

Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Note: I have checked my end and it works fine.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Laurent
Laurent
Accepted Answer
1 hour ago #213149

can I provide to you a backup of the website, so you can reinstall it locally ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 hour ago #213150

Akeeba backup zip file.

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Laurent
Laurent
Accepted Answer
56 minutes ago #213152

I do not use akeeba, I can provide a tar.gz file + SQL export It is the same, you can reinstall it anyway

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Toufiq
Toufiq
Accepted Answer
Senior Staff 44 minutes ago #213155

Okay, Please share.

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Laurent
Laurent
Accepted Answer
31 minutes ago #213161

done, see Hidden Content area

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