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Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Apologies for the inconvenience. I have checked on my end but was unable to identify the issue. I may be missing something. Could you please share a screen recording demonstrating the problem so I can investigate further?

Would it be possible for me to take a full backup of your site so I can investigate the issue on my local environment?

We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.

This will enable us to assist you more effectively. Thank you for your understanding!