Saved Item - Question | JoomShaper

Saved Item

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Stefano

SP Page Builder 1 month ago

Hi, I can't delete saved sections and addons, I get this error: Error failed to delete....

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10 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #213173

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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Stefano
Accepted Answer
1 month ago #213197

Ciao, ecco le credenziali

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #213202

Apologies for the inconvenience. I have checked on my end but was unable to identify the issue. I may be missing something. Could you please share a screen recording demonstrating the problem so I can investigate further?

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Stefano
Accepted Answer
1 month ago #213207

ecco il loink per il video

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #213209

Please allow access

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Stefano
Accepted Answer
1 month ago #213210

Spero di averlo condiviso!!!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #213214

Would it be possible for me to take a full backup of your site so I can investigate the issue on my local environment?

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Stefano
Accepted Answer
1 month ago #213215

Procedi

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #213216

We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.

This will enable us to assist you more effectively. Thank you for your understanding!

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Stefano
Accepted Answer
1 month ago #213219

I discovered that when I delete a saved addon from the database table, it is deleted, but it remains visible in the site's "saved items" list. This also happens with saved sections.

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