Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Thanks for your help, sent in the hidden content

thanks a lot, it works, much appreciated

It’s great to hear that your issue has been resolved. If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

hello please i am facing a problem with the template again, it is giving me connection timed out, if i clear the cache it wil work for a short time only. please help, thank you in advance

What type of issues you are facing again, please add screenshot of your issues.

Thanks

thanks for your help, the problem is that the website sometimes is working normally and sometimes it stops and gives me :

This site can’t be reached

parlons-orthophonie.com took too long to respond.

Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

In the dashboad i have these notifications:

Automated Updates are disabled.

Backup up to date

Updates are available! 2

Joomla is up to date.

Override(s) to check! 24

No urgent privacy requests.

are they related to the problem or it is a hosting problem? i am using bluehost

Hi Elias,

Thank you for the details.

The error you are seeing (ERR_CONNECTION_TIMED_OUT) indicates that the server is not responding in time, which is typically caused by a hosting or server-level issue, not by Joomla notifications.

Since the website works sometimes and fails at other times, this strongly suggests: • Server resource limits being reached (CPU / memory) • Temporary hosting throttling • PHP or MySQL process crashes • Firewall or security rules blocking requests • Shared hosting instability

As you are using Bluehost (shared hosting), this behavior is unfortunately common when resource limits are exceeded.

Recommended next steps

1. Check server error logs in Bluehost (especially around the time of the outage)
2. Review CPU and memory usage
3. Temporarily disable heavy extensions and test
4. Ask Bluehost support specifically about: • Resource limits • Timeouts • Server throttling
5. If the issue continues, consider upgrading hosting or moving to a VPS

Once the server is stable, we can recheck Joomla and extensions, but based on the symptoms, this is not caused by Joomla itself.

Please let me know what Bluehost support reports.

No, Need to worry about this.

Thanks