"Send" Button Not Working In Forms - Question | JoomShaper

"Send" Button Not Working In Forms

CH

Christian Haselsberger

SP Page Builder 1 month ago

Hello everyone,

The send button isn't working in my form. What could be the reason for this?

Thanks for your help! Cheers, Christian

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #215603

Hello Christian,

Thanks for reaching out to us.

Could you please share your page url with me, where you use forms?

Thanks for your support.

Best regards,

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CH
Christian Haselsberger
Accepted Answer
1 month ago #215622
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #215624

Hello,

Thank you for sharing the page.

I see your issues comes from PHPMailer.

Regarding the error “Class PHPMailer\PHPMailer\PHPMailer not found”, we recommend configuring your site to use SMTP instead of PHP Mail.

Please follow these steps:

  1. Go to Joomla Administrator → Global Configuration
  2. Open the Server tab
  3. Set Mailer to SMTP
  4. Enter your SMTP details (host, username, password, port, and security type)
  5. Save the settings and test again

After configuring SMTP, please check if the issue still occurs.

Looking forward to your update so we can assist you further.

Best regards,

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CH
Christian Haselsberger
Accepted Answer
1 month ago #215723

Hi there, thanks. i switched to smpt mailer... but it still doesn't work. any other idea?

Thank you!! Best regards, Christian

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #215726

Hello,

I see there are still issues with your setup in system -> global configurations -> server. Please reinstall the Joomla core, as it appears the PHPMailer functions may be broken.

This is a Joomla core issue, not related to our product. Before performing the Joomla core upgrade, please make a full backup of your site to ensure your data is safe.

Thanks,

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