Hello Willie Smith,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

Unfortunately, we do not have plans for digital products.

Best regards

More and more people need this type of webshop. But still you guys keep saying: "Unfortunately, we do not have plans for digital products.". Any self-respecting company knows that these days, where everything becomes more and more digital, such an option is a MUST HAVE.

This means the same as saying to the customers: we don't care what you want. go look for some other software.

Thank you for taking the time to share your thoughts so candidly. I genuinely understand your frustration, and you are absolutely right that digital products are becoming increasingly important as businesses move toward more digital-first models.

Please be assured that your feedback is not ignored or dismissed. When we say that digital products are not currently on our roadmap, it does not mean we do not care about customer needs. It simply reflects the present scope and priorities of the product based on our available resources and long-term development strategy.

That said, feedback like yours plays a critical role in shaping future decisions. We regularly collect and review user requests, and the demand for digital products is something our product team is well aware of. While I cannot promise immediate changes, your input has already been noted and shared with the relevant team for consideration.

We truly value users who take the time to challenge us and express what they need, even when the message is a tough one. If you have specific use cases or workflows in mind, I would be happy to pass those details along as well, as they help us better understand real-world requirements.

Thank you again for your honesty and for engaging with us.