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Front End Not Saving

DC

Dariusz Michal Cydejko

SP Page Builder 1 month ago

I'm using the latest version of the template. When trying to save the changes from the frontend the SAVE button does not execute the action. it just rotates forever and I never get anything done. How to solve that!?

https://realregent.com/

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #216203

Hi there!

Sorry for your experience.

Would you please check and let me know if you have followed these or not? It will help me to check the matter precisely...

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#if-you-cannot-save-page-settings

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-cant-save-page-blocked-by-cors-policy

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #216206

Hi,

I have checked your backend, on the Network tab I have found 403 Forbidden status.

The 403 error on com_sppagebuilder&task=page.savePage indicates that the save request is being blocked at the server level. This is usually caused by ModSecurity, a web application firewall, or a security extension.

Please check with your hosting provider to disable ModSecurity or whitelist SP Page Builder requests. Also ensure no security extensions (Admin Tools, RSFirewall, etc.) are blocking POST requests.

Once the restriction is removed, the page should save normally.

Best regards,

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DC
Dariusz Michal Cydejko
Accepted Answer
1 month ago #216257

hi, it's not working normally (I don't have Admin Tols or RSFirewall). I have received some support from hostinger. It seems that they canot whitelist SP Bilder. (no idea why) When I have disabled the CDN, I was able to save the changes but I cannot have unsecured website. What other options do I have?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #216410

Hi,

You may try the following:

Option 1: Bypass CDN / WAF for Joomla Admin

This is safe and officially supported.

What to ask Hostinger support:

Please bypass Hostinger CDN / WAF for Joomla administrator URLs.

Paths to exclude:

  • /administrator/*

  • /administrator/index.php

  • /administrator/?option=com_sppagebuilder*

SP Page Builder admin AJAX POST requests are being blocked, causing 403 errors when saving pages.

They usually understand this immediately.

  • ✔ Frontend stays protected
  • ✔ Admin saves work
  • ✔ HTTPS remains enabled

Best regards,

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DC
Dariusz Michal Cydejko
Accepted Answer
1 month ago #216679

Ah ok, but I think I forgot to mention that it works from the back-end. Does not work only from the front-end...

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #216843

Hi,

Thanks for the clarification.

If it works correctly from the backend editor but fails only in the frontend editor, that strongly indicates the issue is still related to CDN / WAF security rules blocking frontend AJAX requests made by SP Page Builder.

In this case, please ask Hostinger support to bypass or whitelist the following frontend URLs and AJAX endpoints, not only the administrator area:

Paths to exclude from CDN / WAF:

        /index.php?option=com_sppagebuilder*

        /index.php?option=com_ajax*

        /media/com_sppagebuilder/*

        /components/com_sppagebuilder/*

The frontend editor uses AJAX POST requests from the public side, which are often blocked by aggressive firewall rules and result in 403 Forbidden errors.

Once these paths are excluded:

        Frontend editor should work normally

        Backend editor will remain unaffected

        The site can stay secure with HTTPS enabled

After making these changes, please clear all caches (Joomla + CDN) and test again.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #217524

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now? If so, kindly accept the most helpful answer to close the post.

Best regards,

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