Solved SP Page Builder

Frontend Editor not saving

Asked by Olivier 1 year ago Last activity 1 year ago

Dear All,

I have an issue with the SP Page Builder Frontend Editor, I m not able to save or update anything after making some changes on the pages that I a built a few years ago.
I press the button save but it is indefinitely running.

=> I have tried with different browsers and clear the cache of the browsers:
Safari, Google Chrome, Firefox => same issue on all of them

=> I have tried to clear cache on Joomla under "System" - " Clear Cache"

SP Page Builder version installed => 6.0.0
Joomla version installed => 5.3.4
PHP version installed => 8.3.25

May I kindly ask you, if you have any tips to try to solve this issue?

Thank you in advance for your help and support.

With my best regards,

Olivier

Accepted answer

Marked as the solution

Ziaul Kabir Staff

1 year ago

I apologize for the delayed response.

If you are still facing issues, Please, provide me correct credentials.

Thanks

4 more replies

Ziaul Kabir Staff

1 year ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Olivier Asked this

1 year ago

Hello Ziaul,

Thank you for coming back to me. I have backed up the site. You are free to access.

Beside my issue with Frontend Editor saving, may I kindly ask you to also check the template Helix => Preset =>if I activate the custom style and change the setting it won't change after saving.

Thank you in advance for your support and help.

With my best regards,

Olivier

Ziaul Kabir Staff

1 year ago · edited

Hello,

The issue is coming from your hosting server. It appears that your server is blocking the save request.

Please ask your server administrator to temporarily disable the WAF rules or ModSecurity to allow the request to go through.

For css not applied issues, please, follow this: https://www.joomshaper.com/documentation/helix-framework/advanced#scss

Thank you for your understanding.

Best regards,

Olivier Asked this

1 year ago

Hello Ziaul,

Thank you very much for your support.

I have asked my server admin to look over according your feedback and by desactivating some rules, we manage to be able to save. Thank you very much for your help.

However, I face a new issue since I switched to Joomla 6 - SP 6.1 - Helix 2.2, I m not able to use the frontend editor anymore. I will try to explain, the frontend editor opens as usually, then I press Edit Page and I have 404 - Page not found then I press again to home start again and again 404 - page not found.

In the Hidden Content, I wrote you the access

May I kindly ask you to have a look?

Thank you for your help and support and sorry disturbing you soo much recently.

With my best regards,

Olivier