Solved SP Page Builder

Article addon - images are not showing up

Asked by Ionut 9 months ago Last activity 9 months ago

Hi,
Images from Joomla article are not showing up https://prnt.sc/sIj0n51ObqB2
Did you had this issue?
No CSS issue, in addon it's OK setup/default

I have the latest version.

Thank you
Ps: i'm on localhost

Accepted answer

Marked as the solution

Paul Frankowski Senior Staff

9 months ago · edited

Is OK now, on Page ID1 - but I have no idea why it was wrong. I only recreated addon. I guess it's what you call "the malice of inanimate objects". Hopefully it was only a small addon, not whole Windows 11 ;p

Ionut Asked this

9 months ago

Thank you, Paul. How did you re-create it?

10 more replies

Paul Frankowski Senior Staff

9 months ago · edited

Hi,

How images were added to those articles, using "Blog Media" or "Images and Links" ?
What template you are using?
Please switch to Casiopea and check again.
In Articles addon, check setting for "Article Media" must be Off (grey).

Our support on Localhost is very limited (Support Policy rules).

Ionut Asked this

9 months ago

hi
helix ultimate
from images and links

i will try with default template

Thankyou

Paul Frankowski Senior Staff

9 months ago · edited

Look also at point 4.

I tested on my own site, on Helix Ultimaye and worked well for both (1.) So it must be different reason of your problem. But until you're on localhost my help is very limited for obvious reasons.

Ionut Asked this

9 months ago

Thank you Paul ,
So this problem it's only from my side.

Do you have any tips?

tested with default Joomla template, nothing is changed. just helix ultimate and SP Page Builder, both the latest version.

Paul Frankowski Senior Staff

9 months ago

Have you got similar issue on different site, please check if you have other installation on REAL hosting.

Yes, could be.

Ionut Asked this

9 months ago

Thanks,
It’s not a template or Joomla issue; it seems to be related only to SP Page Builder, and it happens only here, not on the other websites. No changes were made in the page builder. Could you please give me some hints?

I will upload it online for testing.

Paul Frankowski Senior Staff

9 months ago

Yes, please create demo subdomain from your current webiste, and share access, then our developer can take a look tomorrow.

I use our Articles addon quite regullary, even on Friday, and images worked.

Ionut Asked this

9 months ago

Thank you

Paul Frankowski Senior Staff

9 months ago

On test page works (link below), now I am checking your ID 1

Paul Frankowski Senior Staff

9 months ago

Added new addon, deleted old. No other hacks, only that.

Please mark topic as solved. And have a productive day.

Ionut Asked this

9 months ago

The issue is only when you choose LARGE
https://prnt.sc/BpwGDTQwPeBc

In rest it's ok.

Thank you again

Paul Frankowski Senior Staff

9 months ago · edited

Oh, good to know, I will ask to fix it. Nobody noticed that issue before you. Probably it tries to load img in size that is not generated in Helix by default.

For sure, we will dig deeper

Ralf Besl

9 months ago

We just had the same problem. Updated Helix Ultimate and Pagebuilder to the newest versions, Joomla to 5.4.2 and the images disappeared. Thumb size was set to Medium. When I now set it to Thumbnail, the images are showing up again. But not on Medium or Large.