Hi,

We apologize for the inconvenience caused by this issue. Please ensure that you are using the latest version of Helix Ultimate, as outdated versions can sometimes cause conflicts within the template administration interface.

If you are already on the latest version and the problem persists, please let us know your Joomla version, PHP version, and the exact versions of Nestfund and Helix Ultimate you are using. We will investigate this further and get back to you with a solution as soon as possible.

Thank you for your patience and cooperation.

Hello, and thanks! the templase is Nestfund V1.0.3. Helixultimate 2.2.4 Joomla Version 6.0.2 PHP 8.4

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

I send you the user name and psw using "Hidden Content"?

Yes

Thanks!

Could you please share a screen recording of this issue?

I just send you the video

Any news? Thanks!

Hello Clay & Clay S.r.l.,

Sorry for the inconvenience you're experiencing with Nestfund.

To investigate this issue further, would it be possible to take a full backup of your site and examine it on my local machine?

Looking forward to your response.

Best regards

Sure! I send in the hidden content to Backup file! Thanks.

Hello Clay & Clay S.r.l.,

Sorry for the inconvenience this issue is causing. Could you please check to see if the problem is resolved now?

Looking forward to your response.

Best regards

Hi Atick, now it's ok! I can also update Joomla in the future and also the other components without having these problems? Thanks!

Sorry but now I can't see the mobile menu!

Hello, any news about the mobile menu? Thanks

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

hello, now the mobile menu it's ok, but I can't see the contacting info on the bottom of the mobile menu. Like the template demo! Sorry but is very important to see this informations! Thanks dear Atick! 

Please share a screenshot of the issue

the demo template https://drive.google.com/file/d/14uz24M068XYZIbkrWBwsDFxqdaXpMCr6/view?usp=drivesdk

the bug https://drive.google.com/file/d/1EZDspyJcp02nCOaKPpTbpUfSGuAvjWy1/view?usp=drivesdk

really thanks!

Any news about the new bug? Please let me know.

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards