Hi,

We apologize for the inconvenience caused by this issue. Please ensure that you are using the latest version of Helix Ultimate, as outdated versions can sometimes cause conflicts within the template administration interface.

If you are already on the latest version and the problem persists, please let us know your Joomla version, PHP version, and the exact versions of Nestfund and Helix Ultimate you are using. We will investigate this further and get back to you with a solution as soon as possible.

Thank you for your patience and cooperation.

Hello, and thanks! the templase is Nestfund V1.0.3. Helixultimate 2.2.4 Joomla Version 6.0.2 PHP 8.4

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

I send you the user name and psw using "Hidden Content"?

Yes

Thanks!

Could you please share a screen recording of this issue?

I just send you the video