Fatal Error After Update To 3.7.11
Olivier DELORON
I tried to update to SPPB 3.7.11 and got a 404 error page and lost my Pro account... Then I tried to unsetup SPPB 3.7.11 and got another fatal error that made me loose my access to the backend of the site. What can I do now?
Muntasir Sakib
Accepted AnswerHello Olivier,
Now download the latest version of SP Page Builder Pro and install it manually. It won't create any issue hopefully.
Thanks!
Muntasir Sakib
Accepted AnswerHello Olivier,
Please roll back to 3.7.10 and share the administrator access with us in the Hidden Content area.
Thanks!
Olivier DELORON
Accepted AnswerAs I said, I can't roll back to 3.7.10 as I can not access any more to the backend...
Muntasir Sakib
Accepted AnswerHello Olivier,
Please give us the proper administrator access so that we can check the issue at our end.
Thanks!
Olivier DELORON
Accepted AnswerAre there not file(s) I could replace somewhere with FTP client to restore the functionalities?
Olivier DELORON
Accepted AnswerMuntasir, "Please give us the proper administrator access so that we can check the issue at our end." -> I gave you the right and proper administrator access, but I CAN NOT ANY MORE login to the backend, as I explained above! So, are there not file(s) I could replace somewhere with FTP client to restore the functionalities?
Olivier DELORON
Accepted AnswerAre there not file(s) I could replace somewhere with FTP client to restore the functionalities?...
Muntasir Sakib
Accepted AnswerHello Olivier,
Don't you have a backup of your site?
Anyway, please download the latest version and install it on the localhost. Hopefully, it will work completely fine there.
Let us know the update.
Thanks!
Olivier DELORON
Accepted AnswerI finally did restore the site with my backup... no choice. I just hoped there was a solution without that but never mind. Thanks for your answers.