Fatal Error After Update To 3.7.11 - Question | JoomShaper

Fatal Error After Update To 3.7.11

SL

Sascha Langguth

SP Page Builder 4 years ago

After installing the update to version 3.7.11 I got the following error:

0 Cannot instantiate abstract class Joomla\CMS\Factory

I downloaded the latest version from the site and installed it again, but same issue. The other problem is, that I can't see the pro features and there are no fields to enter the key and the email address in the options.

Any idea?

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19 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #19605

Hello Sascha Langguth

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

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OD
Olivier DELORON
Accepted Answer
4 years ago #19607

I actually got the same mess! My site is out, I tried to unsetup SP Page Builder and now I can't access the backend either... Please help, this is urgent.

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #19608

Hello Olivier,

Please create a new post and share your administrator access there in the Hidden Content area.

Thanks!

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Olivier Frascone
Olivier Frascone
Accepted Answer
4 years ago #19609

Install again the 3.7.10 to solve the fatal error's problem Olivier DELORON

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OD
Olivier DELORON
Accepted Answer
4 years ago #19610

That's what I intended to but I can't access the backend any more...

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SL
Sascha Langguth
Accepted Answer
4 years ago #19616

Login to the test site...

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OD
Olivier DELORON
Accepted Answer
4 years ago #19617

What do you mean "test site"?

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LL
L. Leijen
Accepted Answer
4 years ago #19620

Same issue here, solved for now by installing 3.7.10!

  • Linux
  • Mysql (5.5.5-10-MariaDB)
  • PHP 7.4.19 (fpm-fcgi)
  • Apache/2
  • Joomla 3.9.27
  • And with template Melvin.

Don't need help, or sollution. just for your information. Won't update till new release!

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #19626

Hello Everyone,

Please download the file from here and install it again.

It will solve the issue.

Thanks!

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ML
MBCS LLC
Accepted Answer
4 years ago #19648

What was the problem?

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #19654

Hello there,

Nothing serious to worry about. Hopefully your issue is fixed, right?

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TE
Thomas Exner
Accepted Answer
4 years ago #19659

I clicked on the link, but it says it is version 3.7.11 that you can load, but I need 3.7.10

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #19660

Hello Thomas,

Version 3.7.11 works completely fine. So you can download the file and install it manually.

However, if you need older version anyway, please create a fresh forum post and you will get the older version there.

Thanks!

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TE
Thomas Exner
Accepted Answer
4 years ago #19663

Hello Muntasir, after installing 3.7.11 it works again

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ML
MBCS LLC
Accepted Answer
4 years ago #19683

Is the update via Joomla version of 3.7.11 fixed or do we need to manually update with from the link above?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #19685

Hello everyone,

The issue is fixed now. There was an error in the initial release. You can install or update the current latest version now from the site. Thanks for your patience and feedback.

Best regards

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ML
MBCS LLC
Accepted Answer
4 years ago #19859

Thank you.

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SL
Sascha Langguth
Accepted Answer
4 years ago #19864

Thank you very muc, great support.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #19908

You are welcome, guys! Thanks for your instant feedback as well.

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