Unable To Edit Pagebuilder Pages After Update - Question | JoomShaper

Unable To Edit Pagebuilder Pages After Update

DA

Dina Abramson

SP Page Builder 1 month ago

Hi, I updated joomla, and extensions and when I go to edit page in pagebuilder, the pages are blank.

It is happening on all pages when I try to use pagebuildlder frontend editor. I enter the page and it is blank.

https://mmhcpa.ca/images/backend_pagebuilder.png

https://mmhcpa.ca/images/front_end.png

The url to the page in this example is https://mmhcpa.ca/about

Another site now has the same issue after update: https://burlingtoncpa.ca/about/marta-pirie-gimon

image:

https://burlingtoncpa.ca/images/burlingtoncpa_backend_after_update.png

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3 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #219650

Hello Dina,

Thanks for reaching out to us.

I have taken a backup and ran the site on my local environment, and it appears to be working fine in the frontend editor: https://prnt.sc/2llTXY5o_YqI

Could you please try clearing your server cache and check again? Also, try changing the PHP version from 8.4 to 8.2 or 8.3.

Please let me know the update.

Thanks.

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DA
Dina Abramson
Accepted Answer
1 month ago #219713

Hello, I have done all you suggested and deleted my browser cache and I am still not able to make edits, the pages remail blank when I enter Frontend Editor.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #219755

Hi,

I checked the issue. The file /media/mod_menu/js/menu.min.js is actually loading correctly on the live site, and jQuery (3.7.1) is also returning 200 OK. This means the problem is likely not the file itself but a JavaScript conflict or script loading order on the live environment.

The error “Cannot read properties of undefined (reading ‘fn’)” usually happens when a script tries to use jQuery before it is fully available, or when another optimization tool modifies the JS loading order.

Most commonly this happens if: • Cloudflare Rocket Loader is enabled • Cached or outdated JS bundles are being served

We recommend trying the following:

  1. If Cloudflare is used, disable Rocket Loader.
  2. Confirm that jQuery loads before other scripts like vendors.js or engine.js.

Please, contact with your hosting provider, they may help with this.

You may try to run your site on your local pc, I hope you will not face any issues there.

Thanks

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