Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello EasyStore Support,

Thank you for your response. I have created a temporary administrator account on my site so you can investigate and resolve the installation issue with EasyStore 1.7.7.

Here are the credentials for temporary access:

Please note that this account is temporary, and I will delete it after the issue has been resolved.

My system details for reference:

• Joomla version: 6.x
• PHP version: 8.4

I appreciate your assistance and hope we can find a solution so that I can use EasyStore.

Best regards, María del Rocío

Please check the screenshot files.fm/u/zdjrdhcc8f

Hello,

I purchased and installed the EasyStore module (version 1.7.7) on my Joomla site. I was able to install it and access the administration interface, and even configure it. However, I have several issues:

Visual clarity – The selection fields in the module are difficult to read, with white letters on a light background.

Critical error on the site – After installation, the site gives a general error page with the following message:

0 – Class "Joomla\CMS\Filesystem\Path" not found

Reversibility – If I uninstall the module completely, the site returns to normal and works correctly.

I believe this is a problem with the EasyStore module itself, rather than my Joomla installation.

Environment details:

Joomla version: 6.x

PHP version: 8.4

Hosting: Strato

Please note that I have already sent you superuser credentials via the forum. You can use these to access the site and investigate the issue directly.

If there is no solution to make the module work correctly, the product I purchased is unusable for my site, and I would request a full refund as it appears to be incompatible with my Joomla environment.

I would appreciate guidance on how to solve these issues so the module can work properly.

Thank you very much for your help.

Best regards,

the issue is i was unable to login to your site administrator panel, after login it is showing files.fm/u/zdjrdhcc8f

Hello,

I have verified that the Super User credentials I sent previously allow login to the Joomla administrator panel:

I am able to access the panel without any problems. I do not understand why you sent a screenshot indicating that the service is “unavailable.” Could you please check your login process or let me know if there is an alternative way to access the site safely?

Thank you very much for your assistance.

Best regards,

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Hello,

Thank you very much for your help. The previous error is now resolved and the module is installed correctly.

However, I am experiencing a problem with the administration interface. Some fields are not displayed correctly. The text appears white on a white or very light background, which makes the labels and options very difficult to read.

Because of this, it is hard to configure the module properly from the administrator panel.

Could you please let me know if there is a way to adjust the interface or if there is a CSS fix or configuration to display the fields correctly? Tax region configuration – When I try to add a tax region, I cannot select Spain from the list. It does not appear as an available option, so I am unable to configure the fiscal region correctly.

Thank you again for your assistance.

Best regards.

Could you please share a screenshot of the issue?

Hello JoomShaper team,

I am experiencing serious issues with the EasyStore module on Joomla 6 on my website: https://peruchela.es/

• When trying to add store elements using SP Page Builder, they do not display correctly.
• Field configurations do not apply, and multiple visual and CSS errors appear.
• The store does not function as it should.

You can log in using the administrator account I created previously to test and verify that the module is not configuring correctly and does not work.

I look forward to your prompt response. If there is no solution, I will have to give up using this module and request a refund.

Thank you,

The issue is that I was unable to access your site administrator panel, and it does not appear to be related to incorrect credentials.

Could you please check with your hosting provider or review your site’s firewall settings to ensure that no country or IP restrictions are blocking access?

Hello, thank you for your time. I have deactivated SiteLock Scan for the domain, let's see if that is what is acting as a firewall. Try it again. Thank you for your help.

Hello JoomShaper team,

I am currently testing EasyStore with Joomla 6.0.3 on my website: https://peruchela.es/

I am experiencing several issues:

1. EasyStore elements cannot be properly added inside SP Page Builder pages.
2. Store addons appear in the builder but do not render on the frontend.
3. Field configurations are not saved correctly.
4. There seem to be CSS conflicts affecting layout and usability.
5. Overall, the store is not functioning correctly within Joomla 6.

I have already tried different configurations, but the issues persist.

You can access the site using the administrator account I previously provided to test the setup directly.

At this point, I need confirmation:

• Is EasyStore fully compatible with Joomla 6?
• Is there a known issue or workaround?

If this cannot be resolved, I will proceed with a refund request.

Thank you for your support.

Hello,

First of all, please accept our sincere apologies for the inconvenience and the delayed response due to the weekend and the ongoing Eid holiday.

Regarding your concern, we would like to confirm that EasyStore is fully compatible with Joomla 6. However, based on your description, the issues you are experiencing—particularly with SP Page Builder integration, frontend rendering, and field configuration—are not expected behavior and may be related to specific configuration conflicts or environment-related factors (such as CSS overrides or third-party extension interactions).

Unfortunately, we were still unable to access your administrator panel using the previously provided credentials, so we could not directly investigate the issue on your site.

To proceed efficiently, we kindly request that you provide:

• A short screen recording demonstrating the issues you mentioned (especially how the elements behave in the builder vs. frontend)

This will help us better understand the root cause and provide you with a precise solution as quickly as possible.

We appreciate your patience and cooperation, and we are committed to resolving this matter for you.

Best regards