Empire Template J5 Probelm - Question | JoomShaper
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Empire Template J5 Probelm

AB

Alex Barendregt

Template 6 days ago

Hi, I have updated to J5 and so far almost everything runs ok, except the startpage with the header. its disappearing permanent, but sometimes i can see it when the cache is fully emptied. The Framework Helix3 is updated to 3.0.5, template is 3.0.1 please advice

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220311

Hi Alex,

I checked your site first time from two different browsers, each time I was able to see header (logo+menu) on home page. So I cannot confirm issue on my PC.

Anyway, I changed z-index (layer) value for header, it may help in case of. Please check now using 3 different browsers, and Incognito Mode.

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AB
Alex Barendregt
Accepted Answer
6 days ago #220319

yes first the header is there, once you go on a different menu and want to get back the header is dissapeared. i tried on different computers, browsers and even networks.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220322

please record short video, and then share link to it (YT, vimeo) etc.

HTML code cannot disappear randomly ;p unless your site is not cursed.

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AB
Alex Barendregt
Accepted Answer
6 days ago #220389

sure, here the screen recording: https://youtu.be/roZNznDUVq4 i am on the start page, all cached empty, header is there. i move to a submenu. go back to home, header is gone for the entire time. gets only back if i fully empty the cache.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220406

You talk about MENU, not header. Oh... without video we could talk for a week about different things.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220408

Reload browser cache. Header is visible.

info_3053_2026.jpg

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AB
Alex Barendregt
Accepted Answer
6 days ago #220409

no no, i not talk about the menu, we just hide it away now. i talk about the Header on the start page, its gone after you go to a different menu and come back to the home. The Empire Element Thumb slider is disappearing

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220410

In first post you wrote " except the startpage with the header."

and in Template header is that row that contain "Logo and Menu and Kontakt"

Thumb slider is NOT a Header !!!

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AB
Alex Barendregt
Accepted Answer
6 days ago #220414

I am deeply sorry for the misscommunication

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 6 days ago #220411

Now I have to ask our developer .. why slider is off sometimes. Please wait, it may take some time

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AB
Alex Barendregt
Accepted Answer
1 day ago #220742

Hey Paul, any update on the issue ?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #220744

sorry, I also wait :(

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AB
Alex Barendregt
Accepted Answer
4 hours ago #220801

After trying many options, we decided to remove the thumb slider and build a new one without the templates build in one. Log in is still available for Joomshaper support, i put the old nun working thumb slider on a test page.

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