Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

No, the site is localhost.

Images:

https://ibb.co/Q7HpHywx

https://ibb.co/rKPvHdy4

Hello Kajetan,

Thank you for your kind message—glad to hear you were able to locate the option.

Regarding your suggestion, we understand the convenience of having the “Interaction” tab available in the backend editor. However, there is currently a very low possibility of implementing this in the backend interface. This is because all interaction-related features are designed to be handled and processed within the frontend editor environment, where they can function and render as intended.

That said, we truly appreciate your feedback, and we will keep it in mind for any future improvements.

Best regards

Apology for the inconvenience, please ignore the earlier comment.

Please ensure that the “Disable Google Fonts” option is not enabled in your SP Page Builder settings (you can refer to this screenshot: https://prnt.sc/3j9vVVjuCndR).

If this option is already disabled and you are still experiencing the issue, kindly let us know whether you encounter any errors when attempting to add Google Fonts. This information will help us investigate the issue further.

Best regards

Thank you for your clarification.

Yes, I can see from your earlier screenshots that the font has been successfully installed on your site.

Could you please confirm whether you encountered any errors while adding the font, or if it only showed a success message during the process? This will help us better understand where the issue might be occurring.

Best regards

Thank you for your patience.

Based on the information and screenshots you’ve provided, what you’re trying to achieve should indeed be possible. However, at this point, it’s difficult to determine the exact cause of the issue.

The common factors that typically lead to this problem do not appear to be present on your site, which makes the situation a bit unusual.

Since your site is currently hosted on a localhost environment, we are unable to access it directly for further investigation. To help us review the issue more effectively, could you please either:

• Share a full backup of your site, or
• Upload the site to a live or staging server and provide us with access

This will allow us to properly inspect the configuration and identify the root cause of the issue.

Best regards

I have included login details and a temp url for my site

Thank you for your update.

From my end, the font appears to be displaying correctly (please see: https://prnt.sc/CY6Kz04CebK9).

Thank you for your clarification, and I apologize for the inconvenience.

You’re absolutely right—this is a very unusual behavior, as the font is working in the backend editor but not appearing in the frontend editor.

To investigate this properly, may I kindly request a full backup of your site so I can replicate the issue on my local environment? This will allow me to perform a deeper analysis and identify the root cause.

Looking forward to your response.

Best regards

No update on this in the past 6 days?

Hello,

Apologies for the delayed response. The reason for the delay is that I set up your site on my local environment, where the fonts are loading correctly. This indicates that the issue may be server-related, which requires further discussion with our development team.

However, due to the Eid holiday, I was unable to coordinate with them earlier. As our office has now reopened, I planned to follow up with the team, but it appears that access to your site has been removed.

Could you please check and restore access so we can continue investigating the issue?

Thank you for your cooperation.

Hi @Atick,

Thanks for investigating. I am using Siteground hosting, I cleared their 'dynamic cache' setting on the web host and it now appears to be working!