Page Builder 6 Pro Not Working - Question | JoomShaper

Page Builder 6 Pro Not Working

ADRIAN RODRIGUEZ COUCEIRO

ADRIAN RODRIGUEZ COUCEIRO

SP Page Builder 2 days ago

Hi! I'm having trouble with Page Builder. I previously had the free version 6 installed. Now I've installed version 6 Pro, but there seems to be some kind of error, especially with Layout Bundles and Section Library.

I'm using Helix Ultimate.

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4 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 days ago #221461

Hi,

Thank you for reaching out, and apologies for the inconvenience you're experiencing.

To better understand the issue—particularly with the Layout Bundles after upgrading to the Pro version—could you please share a screenshot or a short screen recording of the problem? This will help us diagnose the situation more accurately.

Looking forward to your response.

Best regards

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ADRIAN RODRIGUEZ COUCEIRO
ADRIAN RODRIGUEZ COUCEIRO
Accepted Answer
2 days ago #221464

ok, i send you 2 screenshots

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 day ago #221550

We apologize for any inconvenience this may have caused. Please ensure that you have correctly entered your license information in your SP Page Builder settings and registered your domain in your Joomshaper dashboard. If you have completed these steps and are still encountering the issue, we kindly ask you to refer to this documentation for further assistance: www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-have-the-pro-version-but-with-locked-pro-features

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 days ago #221465

Adrian, simple question: have you read that 1st tip: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

follow all steps 1-8

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