Template Eleva 1.0.2 - Forum | JoomShaper
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Template Eleva 1.0.2

Asked by Jan 6 months ago Last activity 6 months ago

The template was installed as Joomla 6–ready, however it fails immediately after installation with a fatal error.

The issue is a ClassNotFoundError for HelixUltimate\Framework\Platform\Helper, triggered in error.php (Helper::loadTemplateData()). This indicates that either the Helix Ultimate framework is not properly loaded, or the template relies on classes that are not available under Joomla 6.

Given that the template is presented as Joomla 6 compatible, this behavior is unexpected.

Please clarify:

Which exact version of Helix Ultimate is required for Joomla 6,
Whether additional setup steps are needed after installation,
Or if this is a known compatibility issue with the current release.

At this point, the template is not usable in a clean Joomla 6 installation.

2 replies

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Atick Eashrak Shuvo Staff
6 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Jan Asked this
6 months ago

Bad upload via ftp, my mistake, everything ok

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