Something Went Wrong! - Question | JoomShaper

Something Went Wrong!

N

nynol

SP Page Builder 1 week ago

Hello,

when I try to open Page Layouts in PageBuilder Pro, I get a 500 error – Something went wrong!

What could be causing this problem?

Thanks Holger

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222338

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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N
nynol
Accepted Answer
1 week ago #222340

Danke

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222342

Please, check your test page, I alraedy import a layout without any issues.

Screenshot: https://prnt.sc/nXg9S0So_BbI

Thanks,

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N
nynol
Accepted Answer
1 week ago #222344

Great, it's working again.

What was the problem? I have another website with Joomla 6.1 that's having the same error.

Thanks, Holger

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222346

Maybe caching.

If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

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