We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.

This will enable us to assist you more effectively. Thank you for your understanding!

I cannot install the v6.5 update. There is the following error: Component: installation error. JInstaller: :Install: erreur SQL Can't create table XXXXXX.XXXXX_sppagebuilder_versions (errno: 150 "Foreign key constraint is incorrectly formed")"

Joomla 5.4.3 Sppagesbuilder 6.1 PHP 8.2 Merci

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Bonjour, Voici les acces

Can I take a full backup of your site?

oui

We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.

This will enable us to assist you more effectively. Thank you for your understanding!

It cannot be updated; an error message appears and the update fails. There is the following error: Component: installation error. JInstaller: :Install: erreur SQL Can't create table XXXXXX.XXXXX_sppagebuilder_versions (errno: 150 "Foreign key constraint is incorrectly formed")"

Apologies for the inconvenience and for the delayed response over the weekend. Could you please share your database access details so we can investigate the issue further?

Bonjour,

There is no access to the database on our server; it is only accessible locally.

We kindly request your assistance in helping us understand your concern. As we only communicate in English, we would greatly appreciate it if you could translate your issue for us.

This will enable us to assist you more effectively. Thank you for your understanding!