Hello Steven,

Thanks for reaching out to us. This is a skeleton loading state, not a bug. It is intentionally shown to improve the user experience while the checkout data is loading in the background.

However, if it stays visible for too long or does not disappear after the content loads, then please let us know.

Thanks for sharing the video!

Best Regards,

Hi

Okay, I understand the intention, but it's not disappearing. I left it for more than 15 minutes and the effect was still there. Could you check what might be happening?

Thanks!

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hello

I'm sharing the backend login credentials for the site privately.

I'll be waiting for your feedback, thanks.