Hello,

Thank you for your reply.

As requested, I have provided the temporary administrator credentials in the Hidden Content section of this ticket.

We have already taken a full backup of the website before granting access.

Could you please investigate the following issues:

• Product stock quantities being incorrectly reduced to zero after an order is placed;
• EasyStore dashboard statistics showing zero values despite orders being successfully processed.

These issues are currently affecting the daily operation of the store, so we would greatly appreciate your priority attention to this matter.

Should you require any additional information, screenshots, logs, or further access details, please let me know.

Thank you for your assistance and I look forward to your findings.

Best regards,

Luis Pereira TARGETREQUINTE – Consultoria em Informática Lda.

Hello,

Please allow us some time to investigate this issue.

Once I have any updates, I will let you know. We are actively working on it.

Thank you for your support and patience.

Best regards,

Hello, Ziaul Kabir

Thank you for the update.

I appreciate your assistance and understand that the investigation may take some time.

Please let me know if you require any additional information, access details, screenshots, logs, or if there are any tests that I can perform from my side to help identify the cause of the issue.

I look forward to your findings and any updates you may have.

Thank you for your support.

Best regards,

Luis Pereira TARGETREQUINTE – Consultoria em Informática Lda.

Hello,

Thank you for your patience.

I have prepared a patched build that fixes the stock-related issues. However, this version currently has a problem with manual order creation.

If this is urgent, I can install the patched version directly on your site.

Please let me know how you would like to proceed.

Thanks,

Hello,

Thank you for the update and for preparing the patched build.

The stock issue is currently having a direct impact on the store's operation, as products are becoming unavailable immediately after orders are placed. Therefore, resolving this issue is our highest priority at the moment.

Before proceeding, could you please clarify what limitations or issues currently exist with manual order creation in this patched version?

If the impact is limited and does not affect normal customer purchases through the storefront, I would be happy for you to install the patched version on the website so that we can test the stock functionality and continue operating normally.

As a full backup has already been taken, please feel free to proceed once you have explained the scope of the manual order creation issue.

Thank you again for your support and quick work on this matter.

Best regards,

Luis Pereira TARGETREQUINTE – Consultoria em Informática Lda.

From my testing, everything else is working properly. The only known issue at the moment is that orders cannot be created from the backend admin panel.

I expect this issue to be fixed by tomorrow. If you need the stock fixes immediately, I can install the patched version on your site now and provide an updated build once the manual order creation issue has been resolved.

Thanks.

Hello, Ziaul Kabir

Thank you for the clarification.

As the stock issue is currently affecting the store's normal operation and product availability, I would appreciate it if you could proceed with installing the patched version on the website.

The temporary limitation regarding manual order creation from the backend is acceptable for us, as this functionality is rarely used and the stock issue is currently the more critical problem.

Please go ahead with the installation, and we will test the store thoroughly afterwards.

Once the updated build becomes available with the manual order creation issue resolved, please let us know so that we can update accordingly.

Thank you again for your support and for the effort your team has put into identifying and resolving this issue.

Best regards,

Luis Pereira TARGETREQUINTE – Consultoria em Informática Lda.

Hello,

Please, check now.

Thanks

Hello, Ziaul Kabir

Thank you for the update.

I have tested the website and can confirm that both issues now appear to be resolved.

The stock quantities are being updated correctly after orders are placed, and the dashboard statistics are displaying properly again.

Thank you for your prompt investigation and for providing a fix so quickly. We appreciate the effort and support from your team.

Please keep us informed once the final build is available with the manual order creation issue fully resolved.

Thank you again for your excellent support.

Best regards,

Luis Pereira TARGETREQUINTE – Consultoria em Informática Lda.